Retail Security & Front-Desk Supervisor

Theuniversityunion; Henderson (NV); On-site; USD 25,000 - 29,000; Full time

Job summary

Parkson is seeking a Retail Security Supervisor in Henderson, NV to provide secure operations and customer service within a licensed retail facility.

The role includes greeting customers, verifying IDs, enforcing access rules, de-escalating conflicts, responding to alarms and incidents, providing first aid support, documenting reports, and coordinating with authorities as needed. Strong communication and compliance with cannabis regulations are essential.

Qualifications

• Must be at least 21 years of age.
• Background check and drug screening required.
• Must be eligible to work in Nevada/regulations applying to cannabis facilities.
• First Aid/CPR/AED certification maintained.

Responsibilities

• Serve as primary reception for customers, patients, and visitors.
• Verify age via ID scanning and assist through initial purchasing steps.
• Enforce facility access rules and deny entry when policy requires.
• De-escalate conflicts and respond to incidents calmly and professionally.
• Respond to alarms, injuries, security incidents, and emergencies.
• Lead initial response to injuries with First Aid and AED support.
• Document incident reports and follow-up on investigations.
• Coordinate with emergency services or law enforcement as needed.
• Protect assets from theft and other risks.
• Maintain confidentiality and proper handoffs during shifts.

Tools

Surveillance systems

Access-control software

Job description

Parkson is seeking a Retail Security Supervisor in Henderson, NV to provide secure operations and customer service within a licensed retail facility.

The role includes greeting customers, verifying IDs, enforcing access rules, de-escalating conflicts, responding to alarms and incidents, providing first aid support, documenting reports, and coordinating with authorities as needed. Strong communication and compliance with cannabis regulations are essential.