Retail Security Supervisor - Virginia Rd

Theuniversityunion; Reno (NV); On-site; USD 20,000 - 29,000; Full time

Job summary

The University Union is hiring a Retail Security Supervisor to support store operations at the Virginia Rd location. You will handle reception duties, verify identifications, and enforce access rules while maintaining a safe environment for customers and staff.

Responsibilities include de-escalation, incident response, first aid support, and precise incident reporting. The role requires compliance with cannabis regulations and relevant security policies.

Qualifications

• Customer-facing role with professional interaction emphasis.
• Must maintain First Aid, CPR, and AED certifications.
• Able to assess situations and de-escalate conflicts calmly.
• Experience or willingness to handle security and safety procedures.

Responsibilities

• Serve as primary reception point for customers and visitors.
• Enforce facility access rules and maintain security procedures.
• Respond to alarms, injuries, or incidents with appropriate actions.
• Document incidents and coordinate with emergency services when needed.
• Maintain confidentiality and follow security protocols daily.

Skills

Customer service

De-escalation

First Aid

CPR

AED

Communication

Tools

Surveillance systems

Access-control software

Office applications

Job description

• Location 12240 Old Virginia Rd,Reno, NV, 89521,United States
• Base Pay $18.00 / Hour
• Job Category Supervisor
• Employee Type Full Time

Description

Retail Security Supervisor - Virginia Rd

Department: Retail

FLSAStatus: Non-Exempt

ReportsTo: GeneralManager

Provides shift-level guidance, coordination, and oversight of assigned security duties and procedures. This role supports operational execution and adherence to security protocols but does not include direct authority over hiring, termination, compensation, or formal disciplinary actions.

ReportingStructureandFunctionalAlignment

DualReportingClarification: Thisroleoperatesunderdualreportingrelationships,receivingdirectionfromRetailOperationsleadershipandSecurity/RiskManagementleadership.

• PrimaryOperationalReporting: ReportsdirectlytotheGeneralManagerattheassignedretaillocationforday-to-dayoperations,scheduling,andstore-levelpriorities.
• OrganizationalRetailReportingLine: Assistant Manager > General Manager > Field Operations Manager > Regional Director of Retail > Vice President of Growth
• SecurityProgram(Dotted - Line)Reporting: ReportstotheSecurityManagerforallsecurity-specificprograms,policies,procedures,standards,training,andoperationalsecurityneeds.
• OrganizationalSecurityReportingLine: Security Manager > Director of Risk Management

PositionSummary

The Retail Security Supervisor supports retail operations by serving in a dual-function role that combines reception and security responsibilities within the licensed retail facility. This position is responsible for maintaining a safe and secure environment for employees, customers, patients, and visitors; assessing and de-escalating situations; responding to workplace injuries and security incidents; and supporting regulatory compliance within retail operations.

• Serveastheprimaryreceptionpointforcustomers,patients,andvisitors,includinggreetingindividuals,answeringphones,andprovidingauthorizedinformationinaprofessionalmanner.
• Conduct customer intake procedures by verifying age through scanning valid identification and directing customers through initial purchasing steps.
• Enforcefacilityaccessrules,includingdenyingentryorrequestingindividualsleavethepremiseswhenrequiredbypolicy.
• Assess developing situations and engage with customers, patients, or employees to de-escalate conflicts, disturbances, or disruptive behavior in a calm and professional manner.
• Respondtoalarms,disturbances,injuries,accidents,securityincidents,andemergencysituations.
• Leadinitialresponsetoworkplaceinjuries,includingprovidingFirstAidandAEDsupportandassistingwithincidentdocumentationandfollow-upreporting.
• Initiate,document,andmaintainaccurateincidentreports,witnessstatements,andsecurityrecordsrelatedtosafety,security,orcomplianceevents.
• Coordinatewithemergencyservicesorlawenforcementwhenescalationisrequired.
• Protectcompanyassetsfromtheft,diversion,assault,fire,andothersafetyorsecurityrisks.
• Communicatesecurityconcerns,incidents,andongoingissuesduringshifttransitionstoensurecontinuityofcoverage.
• Maintaincustomerandpatientconfidentialityinaccordancewithapplicableprivacyandsecurityrequirements.
• Applycompanysecurityandsafetyprotocolsconsistentlyindailyoperations.
• Reportcustomer,patient,oremployeeissuestosupervisorystaffandassistwithinvestigationandresolutionasappropriate.
• Maintainopen,professionalcommunicationwithmanagement,securitypersonnel,andretailstaff.
• Supportretail,security,andoperationsleadershiptoensuresafeandsecurestoreoperations.
• Performotherdutiesasassigned.

Allsecurity,reception,surveillance,incidentresponse,andcustomerinteractionactivitiesareperformedinaccordancewithcompanyproceduresandregulatoryexpectations.

ScheduleandWorkHours

• Conflict resolution and effective de-escalation of customer, patient, or employee situations
• Customerandpatientserviceexcellencedemonstratedthroughprofessionalinteractions
• Incidentresponseandemergencypreparedness,includingtimelyandappropriateescalation
• Regulatoryandcomplianceawarenesswithconsistentadherencetosecurityprotocols
• Professionalcommunicationanddocumentationaccuracy,includingcompleteandtimelyincidentreports
• Team collaboration and operational reliability, including effective shift handoffs and coverage

AdditionalFunctions

• Maintainsaprofessionalappearanceandcomplieswithcompanyuniform,grooming,andidentificationbadgerequirementsatalltimeswhileonduty.
• Communicatesclearly,professionally,andeffectively—verballyandinwriting—withcoworkers,management,customers,patients,governmentalagencies,andthepublic.
• Usesinitiativeandsoundindependentjudgmentappropriatetotheroleandlevelofresponsibility.
• Performseffectivelyinafast-paced,rapidlychanging,andoperationallydemandingenvironment.
• Demonstratesproficiencywithjob-relatedtechnology,includingsurveillancesystems,access-controlsoftware,andstandardofficeapplications.
• Interprets,understands,andcomplieswithapplicablefederal,state,andlocallaws,regulations,standards,andorganizationalpoliciesandprocedures.
• Establishesandmaintainseffectiveworkingrelationshipswithcoworkers,management,andexternalstakeholders.

ComplianceandContinuingEligibility

EmploymentiscontingentuponongoingcompliancewithNevadacannabisregulations,companypolicies,andthemaintenanceofallrequiredlicenses,permits,certifications,andworkcards.Lossofeligibilitymayaffectcontinuedemployment.

The Company is an Equal Employment Opportunity employer. Employment decisions are made without regard to race, color, religion, creed, sex, sexual orientation, gender identity or expression, age, national origin, ancestry, disability, medical condition, genetic information, marital status, military or veteran status, or any other status protected by applicable federal, state, or local law. The Company complies with all applicable laws governing nondiscrimination in employment

Requirements

MinimumQualifications

• Mustbeatleast21yearsofage.
• Mustsuccessfullycompleterequiredcriminalbackgroundchecks.
• Must successfully complete pre-employment drug and alcohol screening in accordance with company policy.
• MustbeeligibleforemploymentunderNevadacannabisregulations.
• MustbeabletosuccessfullycompleteandpassrequiredvirtualMETRCtraining,asapplicabletotherole.
• MustmaintainvalidFirstAid,CPR,andAEDcertification.
• Previous customer service, security, or safety-related experience preferred.
• Equivalentcombinationsofeducationandexperiencemaybeconsidered,includinginternalexperience.

This position requires working in environments where cannabis products are present, which may include exposure to marijuana odor and plant-related airborne dust particles.

This is a customer- and patient-facing position and requires the ability to see, hear, and communicate effectively in order to interact with customers and patients, assess and de-escalate situations, monitor security systems, respond to incidents, and perform essential job duties.

Allessentialjobfunctionsandrequirementsdescribedinthisjobdescriptionmustbeperformedwithorwithoutreasonableaccommodation,inaccordancewithapplicablelaw.

Physicalactivitiesmayincludegrasping,walking,standing,sitting,bending,twisting,lifting,climbing,andrepetitivemotions.Mustbeabletolift,carry,andbalanceupto40pounds(upto100poundswithassistance).