Retail Security & Customer Experience Lead

Theuniversityunion; Reno (NV); On-site; USD 20,000 - 29,000; Full time

Job summary

The University Union is hiring a Retail Security Supervisor to support store operations at the Virginia Rd location. You will handle reception duties, verify identifications, and enforce access rules while maintaining a safe environment for customers and staff.

Responsibilities include de-escalation, incident response, first aid support, and precise incident reporting. The role requires compliance with cannabis regulations and relevant security policies.

Qualifications

• Customer-facing role with professional interaction emphasis.
• Must maintain First Aid, CPR, and AED certifications.
• Able to assess situations and de-escalate conflicts calmly.
• Experience or willingness to handle security and safety procedures.

Responsibilities

• Serve as primary reception point for customers and visitors.
• Enforce facility access rules and maintain security procedures.
• Respond to alarms, injuries, or incidents with appropriate actions.
• Document incidents and coordinate with emergency services when needed.
• Maintain confidentiality and follow security protocols daily.

Skills

Customer service

De-escalation

First Aid

CPR

AED

Communication

Tools

Surveillance systems

Access-control software

Office applications

Job description

The University Union is hiring a Retail Security Supervisor to support store operations at the Virginia Rd location. You will handle reception duties, verify identifications, and enforce access rules while maintaining a safe environment for customers and staff.

Responsibilities include de-escalation, incident response, first aid support, and precise incident reporting. The role requires compliance with cannabis regulations and relevant security policies.