Retail Security Supervisor - Parkson

Theuniversityunion; Henderson (NV); On-site; USD 25,000 - 29,000; Full time

Job summary

Parkson is seeking a Retail Security Supervisor in Henderson, NV to provide secure operations and customer service within a licensed retail facility.

The role includes greeting customers, verifying IDs, enforcing access rules, de-escalating conflicts, responding to alarms and incidents, providing first aid support, documenting reports, and coordinating with authorities as needed. Strong communication and compliance with cannabis regulations are essential.

Qualifications

• Must be at least 21 years of age.
• Background check and drug screening required.
• Must be eligible to work in Nevada/regulations applying to cannabis facilities.
• First Aid/CPR/AED certification maintained.

Responsibilities

• Serve as primary reception for customers, patients, and visitors.
• Verify age via ID scanning and assist through initial purchasing steps.
• Enforce facility access rules and deny entry when policy requires.
• De-escalate conflicts and respond to incidents calmly and professionally.
• Respond to alarms, injuries, security incidents, and emergencies.
• Lead initial response to injuries with First Aid and AED support.
• Document incident reports and follow-up on investigations.
• Coordinate with emergency services or law enforcement as needed.
• Protect assets from theft and other risks.
• Maintain confidentiality and proper handoffs during shifts.

Tools

Surveillance systems

Access-control software

Job description

• Base Pay $18.00 / Hour
• Job Category Supervisor
• Employee Type Full Time

Description

Retail Security Supervisor - Parkson

Department: Retail

FLSAStatus: Non-Exempt

ReportsTo: General Manager

Provides shift-level guidance, coordination, and oversight of assigned security duties and procedures. This role supports operational execution and adherence to security protocols but does not include direct authority over hiring, termination, compensation, or formal disciplinary actions.

ReportingStructureandFunctionalAlignment

DualReportingClarification: This role operates under dual reporting relationships, receiving direction from Retail Operations leadership and Security/Risk Management leadership.

• PrimaryOperationalReporting: Reports directly to the General Manager at the assigned retail location for day-to-day operations, scheduling, and store-level priorities.
• OrganizationalRetailReportingLine: Assistant Manager > General Manager > Field Operations Manager > Regional Director of Retail > Vice President of Growth
• SecurityProgram(Dotted - Line)Reporting: Reports to the Security Manager for all security-specific programs, policies, procedures, standards, training, and operational security needs.
• OrganizationalSecurityReportingLine: Security Manager > Director of Risk Management

PositionSummary

The Retail Security Supervisor supports retail operations by serving in a dual-function role that combines reception and security responsibilities within the licensed retail facility. This position is responsible for maintaining a safe and secure environment for employees, customers, patients, and visitors; assessing and de-escalating situations; responding to workplace injuries and security incidents; and supporting regulatory compliance within retail operations.

• Serve as the primary reception point for customers, patients, and visitors, including greeting individuals, answering phones, and providing authorized information in a professional manner.
• Conduct customer intake procedures by verifying age through scanning valid identification and directing customers through initial purchasing steps.
• Enforce facility access rules, including denying entry or requesting individuals leave the premises when required by policy.
• Assess developing situations and engage with customers, patients, or employees to de-escalate conflicts, disturbances, or disruptive behavior in a calm and professional manner.
• Respond to alarms, disturbances, injuries, accidents, security incidents, and emergency situations.
• Lead initial response to workplace injuries, including providing First Aid and AED support and assisting with incident documentation and follow-up reporting.
• Initiate, document, and maintain accurate incident reports, witness statements, and security records related to safety, security, or compliance events.
• Coordinate with emergency services or law enforcement when escalation is required.
• Protect company assets from theft, diversion, assault, fire, and other safety or security risks.
• Communicate security concerns, incidents, and ongoing issues during shift transitions to ensure continuity of coverage.
• Maintain customer and patient confidentiality in accordance with applicable privacy and security requirements.
• Apply company security and safety protocols consistently in daily operations.
• Report customer, patient, or employee issues to supervisor staff and assist with investigation and resolution as appropriate.
• Maintain open, professional communication with management, security personnel, and retail staff.
• Support retail, security, and operations leadership to ensure safe and secure store operations.
• Perform other duties as assigned.

All security, reception, surveillance, incident response, and customer interaction activities are performed in accordance with company procedures and regulatory expectations.

ScheduleandWorkHours

• Conflict resolution and effective de-escalation of customer, patient, or employee situations
• Customer and patient service excellence demonstrated through professional interactions
• Incident response and emergency preparedness, including timely and appropriate escalation
• Regulatory and compliance awareness with consistent adherence to security protocols
• Professional communication and documentation accuracy, including complete and timely incident reports
• Team collaboration and operational reliability, including effective shift handoffs and coverage

AdditionalFunctions

• Maintains a professional appearance and complies with company uniform, grooming, and identification badge requirements at all times while on duty.
• Communicates clearly, professionally, and effectively—verbally and in writing—with coworkers, management, customers, patients, government agencies, and the public.
• Uses initiative and sound independent judgment appropriately to the role and level of responsibility.
• Perform effectively in a fast-paced, rapidly changing, and operationally demanding environment.
• Demonstrates proficiency with job-related technology, including surveillance systems, access-control software, and standard office applications.
• Interprets, understands, and complies with applicable federal, state, and local laws, regulations, standards, and organizational policies and procedures.
• Establishes and maintains effective working relationships with coworkers, management, and external stakeholders.

ComplianceandContinuingEligibility

Employment is contingent upon ongoing compliance with Nevada cannabis regulations, company policies, and the maintenance of all required licenses, permits, certifications, and work cards. Loss of eligibility may affect continued employment.

The Company is an Equal Employment Opportunity employer. Employment decisions are made without regard to race, color, religion, creed, sex, sexual orientation, gender identity or expression, age, national origin, ancestry, disability, medical condition, genetic information, marital status, military or veteran status, or any other status protected by applicable federal, state, or local law. The Company complies with all applicable laws governing nondiscrimination in employment

Requirements

MinimumQualifications

• Must be at least 21 years of age.
• Must successfully complete required criminal background checks.
• Must successfully complete pre-employment drug and alcohol screening in accordance with company policy.
• Must be eligible for employment under Nevada cannabis regulations.
• Must be able to successfully complete and pass required virtual METRC training, as applicable to the role.
• Must maintain valid FirstAid, CPR, and AED certification.
• Previous customer service, security, or safety-related experience preferred.
• Equivalent combination of education and experience may be considered, including internal experience.

This position requires working in environments where cannabis products are present, which may include exposure to marijuana odor and plant-related airborne dust particles.

This is a customer and patient-facing position and requires the ability to see, hear, and communicate effectively in order to interact with customers and patients, assess and de-escalate situations, monitor security systems, respond to incidents, and perform essential job duties.

All essential job functions and requirements described in this job description must be performed with or without reasonable accommodation, in accordance with applicable law.

Physical activities may include grasping, walking, standing, sitting, bending, twisting, lifting, climbing, and repetitive motions. Must be able to lift, carry, and balance up to 40 pounds (up to 100 pounds with assistance).