Retail Security & Guest Experience Lead

Theuniversityunion; Pahrump (NV); On-site; USD 21,000 - 29,000; Part time

Job summary

Theuniversityunion in Homestead is seeking a Retail Security Supervisor to oversee reception and security duties at a licensed retail facility. The role ensures a safe environment for staff, customers, and visitors while maintaining compliance with security protocols.

You will greet customers, verify IDs, enforce access rules, de-escalate conflicts, respond to alarms and incidents, and document events for regulatory purposes.

Qualifications

• Must be at least 21 years old and able to pass background checks.
• Must successfully complete pre-employment drug and alcohol screening.
• Must be eligible to work in Nevada cannabis regulations and complete METRC training.
• Equivalent combinations of education and experience may be considered.
• Previous customer service, security, or safety experience preferred.

Responsibilities

• Serve as the primary reception point for customers, patients, and visitors with professional communication.
• Enforce facility access rules and deny entry when required by policy.
• Assess situations and de-escalate conflicts in a calm, professional manner.
• Respond to alarms, disturbances, injuries, accidents, and security incidents.
• Lead initial response to workplace injuries, provide First Aid/ AED support, and assist with documentation.
• Prepare incident reports, witness statements, and security records for follow-up.
• Coordinate with emergency services or law enforcement as needed.
• Protect company assets from theft, diversion, assault, and other risks.
• Maintain confidentiality and follow security protocols during shifts.

Skills

Customer service

Communication

De-escalation

Education

First Aid/CPR/AED certification

Tools

Surveillance systems

Access-control software

Office applications

Job description

Theuniversityunion in Homestead is seeking a Retail Security Supervisor to oversee reception and security duties at a licensed retail facility. The role ensures a safe environment for staff, customers, and visitors while maintaining compliance with security protocols.

You will greet customers, verify IDs, enforce access rules, de-escalate conflicts, respond to alarms and incidents, and document events for regulatory purposes.