Retail Security Supervisor: Protect, De-Escalate, Respond

Theuniversityunion; Sparks (NV); On-site; USD 20,000 - 29,000; Full time

Job summary

Theuniversityunion in Sparks, NV is seeking a Retail Security Supervisor to blend reception and security duties in our licensed retail facility. You will help maintain a safe, compliant environment for employees, customers, and visitors, assess and de-escalate incidents, and respond to emergencies with calm professionalism.

Key responsibilities include greeting guests, verifying age, enforcing access rules, documenting incidents, coordinating with emergency services, and protecting assets while

Qualifications

• Must be at least 21 years of age.
• Must successfully complete background checks.
• Must pass pre-employment drug and alcohol screening.
• Must be eligible to work under Nevada cannabis regulations.
• Must complete virtual METRC training, as applicable.
• Must maintain First Aid, CPR, and AED certification.
• Previous customer service, security, or safety experience preferred.

Responsibilities

• Serve as the primary reception point for customers, greeting and providing information professionally.
• Verify age and guide customers through initial purchasing steps.
• Enforce facility access rules and manage entry when required.
• De-escalate conflicts with calm and professional approach.
• Respond to alarms, disturbances, injuries, and security incidents.
• Lead initial response to workplace injuries, provide First Aid and AED support.
• Prepare and maintain incident reports and coordinate with emergency services as needed.
• Protect company assets from theft and other risks.
• Maintain confidentiality and adhere to privacy and security requirements.

Skills

De-escalation

Customer service

Communication

Professionalism

Tools

Surveillance systems

Access-control software

Job description

Theuniversityunion in Sparks, NV is seeking a Retail Security Supervisor to blend reception and security duties in our licensed retail facility. You will help maintain a safe, compliant environment for employees, customers, and visitors, assess and de-escalate incidents, and respond to emergencies with calm professionalism.

Key responsibilities include greeting guests, verifying age, enforcing access rules, documenting incidents, coordinating with emergency services, and protecting assets while