Retail Sales Supervisor — Vision & Service Leader

Warby Parker in; San Francisco (CA); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Health insurance

Vision & dental insurance

Life insurance

401(k)

Job summary

Warby Parker's Hayes Valley location is seeking a Sales Supervisor to lead on the shop floor, share the Warby Parker story, and drive exceptional customer experiences. You will help with processes, special projects, and represent the brand with energy and optimism on busy days.

The role requires retail experience, leadership capabilities, and a customer-first mindset, with a passion for fashion and eyewear. This is a full-time position with a competitive compensation package.

Qualifications

• Retail experience at a customer-focused company with 6+ months in a management role.
• Exceptional interpersonal and communication skills for top-notch service.
• Ability to stay cool under pressure and adapt quickly.
• Entrepreneurial mindset and willingness to learn.
• Team player who motivates others and leads by example.
• Committed to inclusive, respectful customer and colleague interactions.

Responsibilities

• Communicate Warby Parker's values and brand philosophy to customers.
• Promote an efficient, inclusive, and service-minded retail environment.
• Demonstrate product knowledge and offer thoughtful, honest style advice.
• Dream up innovative and entrepreneurial ways to reinvent the glasses-shopping experience.
• Lead selling on the floor, front-of-house operations, and team touch-bases when a manager is not present.
• Open and close the store.
• Foster an inclusive culture with respect for customers and colleagues.

Skills

Interpersonal skills

Communication skills

Customer service

Retail experience

Leadership experience

Entrepreneurial spirit

Job description

Warby Parker's Hayes Valley location is seeking a Sales Supervisor to lead on the shop floor, share the Warby Parker story, and drive exceptional customer experiences. You will help with processes, special projects, and represent the brand with energy and optimism on busy days.

The role requires retail experience, leadership capabilities, and a customer-first mindset, with a passion for fashion and eyewear. This is a full-time position with a competitive compensation package.