Retail Sales Lead — Vision & Service Innovator

Warby Parker in; Baltimore (MD); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health, vision, and dental insurance

Life and AD&D Insurance

Paid sick leave

Paid Holidays

Vacation days per year

Retirement savings plan (401(k))

Parental leave (non-birthing parents)

Short-term disability

Employee Stock Purchase Plan

Employee Assistance Program (EAP)

Bereavement Support

Optical Education Reimbursement

Free eyewear

And more (just ask!)

Job summary

Warby Parker is seeking a Sales Supervisor to help create amazing customer experiences across Harbor East. The role involves leading on the floor, supporting front-of-house operations, and driving a service-minded retail environment.

Candidates should have retail experience with some management exposure, strong interpersonal skills, adaptability, and an entrepreneurial mindset. A positive, proactive approach will be valued by the team at Warby Parker.

Qualifications

• Backed by professional retail experience at a customer-focused company, plus 6+ months in a management position
• Equipped with exceptional interpersonal and communication skills to deliver top-notch customer service
• Cool under pressure and able to adapt quickly
• A go-getter with an entrepreneurial spirit
• Curious and eager to learn
• A team player who is passionate about helping customers and teammates alike
• An innovative, proactive problem-solver
• Proud of your work and self-motivated to be a top performer
• Able to bring a positive, fun energy to the workplace, even when working long hours
• Not on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE)

Responsibilities

• Communicate Warby Parker's values and brand philosophy to customers
• Promote an efficient, inclusive, and service-minded retail environment
• Demonstrate exceptional product knowledge and offer thoughtful, honest style advice
• Dream up innovative and entrepreneurial ways to reinvent the glasses-shopping experience
• An upbeat, flexible team player who leads by example
• Lead the selling on the floor, front‑of‑house operations, and team touch‑bases when a manager is not present
• Open and close the store
• Help foster an inclusive culture by treating customers and colleagues with respect

Skills

Retail experience

Management

Customer service

Communication skills

Entrepreneurial spirit

Proactive problem-solving

Job description

Warby Parker is seeking a Sales Supervisor to help create amazing customer experiences across Harbor East. The role involves leading on the floor, supporting front-of-house operations, and driving a service-minded retail environment.

Candidates should have retail experience with some management exposure, strong interpersonal skills, adaptability, and an entrepreneurial mindset. A positive, proactive approach will be valued by the team at Warby Parker.