Retail Sales Supervisor — Lead & Elevate Customer Experience

Warby Parker; Hendersonville (TN); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Health, Vision, and Dental Insurance

Free eyewear

Employee Stock Purchase Plan

Parental leave

Paid holidays

401(k)

Job summary

Warby Parker is opening a new store and seeks a Sales Supervisor to create outstanding customer experiences. You will lead floor sales, partner with the team on front-of-house operations, and support management in daily tasks.

The role requires retail experience with a minimum of six months in a supervisory capacity, strong communication skills, and a proactive, entrepreneurial mindset to drive store success and innovative service ideas.

Qualifications

• Backed by professional retail experience at a customer-focused company, plus 6+ months in a management position.
• Exceptional interpersonal and communication skills for top-notch customer service.
• Cool under pressure and able to adapt quickly.
• Entrepreneurial spirit with a go-getter mindset.
• Curious and eager to learn, with a customer-first approach.

Responsibilities

• Lead the selling on the floor, front-of-house operations, and team touch-bases when a manager is not present.
• Open and close the store.
• Demonstrate exceptional product knowledge and offer thoughtful, honest style advice.
• Promote an efficient, inclusive, and service-minded retail environment.
• Drive innovative ideas to reinvent the glasses-shopping experience.

Skills

Retail experience

Management experience

Job description

Warby Parker is opening a new store and seeks a Sales Supervisor to create outstanding customer experiences. You will lead floor sales, partner with the team on front-of-house operations, and support management in daily tasks.

The role requires retail experience with a minimum of six months in a supervisory capacity, strong communication skills, and a proactive, entrepreneurial mindset to drive store success and innovative service ideas.