Retail Sales Supervisor: Vision & Service Leader

Warby Parker; Gainesville (VA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Life insurance

AD&D Insurance

Paid sick leave

Paid holidays

Vacation days

401(k) Retirement plan

Parental leave

Short-term disability

Employee Stock Purchase Plan

Employee Assistance Program (EAP)

Bereavement Support

Optical Education Reimbursement

Free eyewear

Job summary

Warby Parker is seeking a self-motivated Sales Supervisor to create exceptional customer experiences across our stores in the U.S. and Canada. You will lead on the floor, assist with front-of-house operations, and participate in special projects in the absence of a manager.

The role emphasizes sharing Warby Parker's story, providing product knowledge, and driving an inclusive, high-service environment with a hands-on leadership approach.

Qualifications

• 6+ months in a management position
• Experience in a customer-focused retail environment
• Strong interpersonal and communication skills
• Ability to stay cool under pressure and adapt quickly
• Entrepreneurial and proactive mindset
• Team player with leadership by example

Responsibilities

• Lead on the sales floor, front-of-house operations, and team touch-bases when a manager is not present
• Open and close the store
• Foster an inclusive culture and treat customers and colleagues with respect
• Share Warby Parker's story and mission with customers
• Provide product knowledge and thoughtful style advice
• Participate in process ideation and special projects
• Promote an efficient, service-minded retail environment
• Lead selling and store operations to drive results

Skills

Retail experience

Management experience

Customer service

Interpersonal skills

Job description

Warby Parker is seeking a self-motivated Sales Supervisor to create exceptional customer experiences across our stores in the U.S. and Canada. You will lead on the floor, assist with front-of-house operations, and participate in special projects in the absence of a manager.

The role emphasizes sharing Warby Parker's story, providing product knowledge, and driving an inclusive, high-service environment with a hands-on leadership approach.