Retail Experience Lead

Warby Parker; New Haven (CT); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Health, vision, and dental insurance

Retirement savings plan (401(k))

Paid holidays

Vacation days per year

Parental leave

Short-term disability

Employee Stock Purchase Plan

Free eyewear

Job summary

Warby Parker is seeking a self-motivated Sales Supervisor to create amazing customer experiences across our U.S. and Canada stores. You will lead on the floor, assist with front-of-house operations, and participate in special projects when a manager is not present.

A background in retail leadership and a passion for eyewear help you excel in this role. You will share Warby Parker's story, mentor teammates, and drive a service-minded environment while delivering thoughtful style advice and

Qualifications

• Backed by professional retail experience at a customer-focused company, plus 6+ months in a management position.
• Exceptional interpersonal and communication skills to deliver top-notch customer service.
• Cool under pressure and able to adapt quickly.
• A go-getter with an entrepreneurial spirit and a positive attitude.

Responsibilities

• Communicate Warby Parker's values and brand philosophy to customers.
• Promote an efficient, inclusive, and service-minded retail environment.
• Demonstrate exceptional product knowledge and offer thoughtful, honest style advice.
• Dream up innovative and entrepreneurial ways to reinvent the glasses-shopping experience.
• Lead the selling on the floor, front-of-house operations, and team touch-bases when a manager is not present.
• Open and close the store.
• Help foster an inclusive culture by treating customers and colleagues with respect.

Skills

Retail management

Customer service

Interpersonal skills

Leadership

Job description

Warby Parker is seeking a self-motivated Sales Supervisor to create amazing customer experiences across our U.S. and Canada stores. You will lead on the floor, assist with front-of-house operations, and participate in special projects when a manager is not present.

A background in retail leadership and a passion for eyewear help you excel in this role. You will share Warby Parker's story, mentor teammates, and drive a service-minded environment while delivering thoughtful style advice and