Retail Sales Supervisor: Elevate Customer Experiences

Warby Parker in; Westfield (NJ); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Health, vision, and dental insurance

Life and AD&D Insurance

Paid sick leave

Paid Holidays

Vacation days per year

401(k) retirement savings plan

Parental leave

Short-term disability

Employee Stock Purchase Plan

Employee Assistance Program (EAP)

Bereavement Support

Optical Education Reimbursement

Free eyewear

Job summary

Warby Parker is seeking a Sales Supervisor in Westfield to lead on-floor selling, support front-of-house operations, and drive an engaging customer experience. You will embody the Warby Parker story, mentor teammates, and collaborate on process improvements across shifts.

The role emphasizes strong customer service, product knowledge, and a proactive, entrepreneurial mindset, with a focus on inclusivity and high energy in a fast-paced retail setting.

Qualifications

• Backed by professional retail experience at a customer-focused company, plus 6+ months in a management position.

Responsibilities

• Communicate Warby Parker's values and brand philosophy to customers.
• Promote an efficient, inclusive, and service-minded retail environment.
• Demonstrate product knowledge and offer style advice.
• Dream up innovative ways to reinvent the glasses-shopping experience.
• Lead the selling on the floor, front-of-house operations, and team touch-bases when a manager is not present.
• Open and close the store.

Skills

Retail experience

Management experience

Interpersonal skills

Communication skills

Job description

Warby Parker is seeking a Sales Supervisor in Westfield to lead on-floor selling, support front-of-house operations, and drive an engaging customer experience. You will embody the Warby Parker story, mentor teammates, and collaborate on process improvements across shifts.

The role emphasizes strong customer service, product knowledge, and a proactive, entrepreneurial mindset, with a focus on inclusivity and high energy in a fast-paced retail setting.