Lead Retail Sales Supervisor - Customer Experience

Warby Parker; Roseville (CA); On-site; USD 45,000 - 80,000; Full time

Benefits offered by this job

Health, vision, and dental insurance

Life and AD&D Insurance

Paid sick leave

Paid Holidays

Vacation days per year

401(k) retirement plan

Parental leave

Short-term disability

Employee Stock Purchase Plan

Employee Assistance Program (EAP)

Bereavement Support

Optical Education Reimbursement

Free eyewear

And more

Job summary

Warby Parker is seeking a self-motivated Sales Supervisor to elevate customer experiences across our U.S. and Canada retail locations.

You will share Warby Parker’s story, lead front-of-house operations, participate in process improvements, and take on special projects while modeling exceptional service and teamwork. The role emphasizes managing on-floor selling, open/close duties, and mentoring teammates to maintain a positive, inclusive environment.

Qualifications

• Retail experience at a customer-focused company.
• 6+ months in a management position.
• Strong interpersonal and communication skills.

Responsibilities

• Lead selling on the floor and front-of-house operations.
• Open and close the store.
• Lead team touch-bases when a manager isn’t present.
• Promote Warby Parker’s values and brand philosophy to customers.
• Drive a service-minded retail environment and seek improvements.

Skills

Leadership

Interpersonal skills

Communication

Customer service

Adaptability

Job description

Warby Parker is seeking a self-motivated Sales Supervisor to elevate customer experiences across our U.S. and Canada retail locations.

You will share Warby Parker’s story, lead front-of-house operations, participate in process improvements, and take on special projects while modeling exceptional service and teamwork. The role emphasizes managing on-floor selling, open/close duties, and mentoring teammates to maintain a positive, inclusive environment.