Retail Sales Supervisor & Customer Experience Lead

Warby Parker; Cincinnati (OH); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health, vision, and dental insurance

Life and AD&D Insurance

Paid sick leave

Paid Holidays

Vacation days per year

Retirement savings plan (401(k))

Parental leave (non-birthing parents)

Short-term disability

Employee Stock Purchase Plan

Employee Assistance Program (EAP)

Bereavement Support

Optical Education Reimbursement

Free eyewear

Job summary

Warby Parker in the United States is seeking a Sales Supervisor to lead floor sales and front-of-house operations with an emphasis on delivering memorable customer experiences. You’ll share the Warby Parker story and contribute to store initiatives when leadership isn’t present.

Ideal candidates bring 6+ months of management experience, exceptional communication skills, and a proactive, entrepreneurial mindset.

Qualifications

• Backed by professional retail experience at a customer-focused company, plus 6+ months in a management position
• Exceptional interpersonal and communication skills to deliver top-notch customer service
• Cool under pressure and able to adapt quickly
• A go-getter with an entrepreneurial spirit
• Curious and eager to learn
• A team player who is passionate about helping customers and teammates alike
• An innovative, proactive problem-solver
• Proud of your work and self-motivated to be a top performer
• Able to bring a positive, fun energy to the workplace, even when working long hours
• Not on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE)

Responsibilities

• Communicate Warby Parker's values and brand philosophy to customers
• Promote an efficient, inclusive, and service-minded retail environment
• Demonstrate exceptional product knowledge and offer thoughtful, honest style advice
• Dream up innovative and entrepreneurial ways to reinvent the glasses-shopping experience
• An upbeat, flexible team player who leads by example
• Lead the selling on the floor, front-of-house operations, and team touch-bases when a manager is not present
• Open and close the store
• Help foster an inclusive culture by treating customers and colleagues with respect

Skills

Retail leadership

Customer service

Communication

Team player

Entrepreneurial

Job description

Warby Parker in the United States is seeking a Sales Supervisor to lead floor sales and front-of-house operations with an emphasis on delivering memorable customer experiences. You’ll share the Warby Parker story and contribute to store initiatives when leadership isn’t present.

Ideal candidates bring 6+ months of management experience, exceptional communication skills, and a proactive, entrepreneurial mindset.