Retail Sales Supervisor: Brand Experience Leader

Warby Parker; Closter (NJ); On-site; USD 54,000 - 78,000; Full time

Benefits offered by this job

Health, vision, and dental insurance

Life and AD&D Insurance

Paid sick leave

Paid Holidays

Vacation days per year

401(k) retirement plan

Parental leave

Short-term disability

Employee Stock Purchase Plan

Employee Assistance Program

Bereavement Support

Optical Education Reimbursement

Free eyewear

Job summary

Warby Parker seeks a self-motivated Sales Supervisor to elevate customer experiences across our U.S. retail stores. You will lead on the floor when managers aren’t present, open/close the store, and help drive initiatives to improve the glasses-shopping experience.

A hands-on leader who shares Warby Parker’s story and values is essential. You’ll combine strong product knowledge with proactive problem-solving, mentoring teammates, and delivering top-notch customer service in a fast-paced,

Qualifications

• Retail experience in customer-focused environments.
• At least 6 months in a supervisory/management role.
• Strong interpersonal and communication abilities for customer service.
• Ability to adapt quickly and stay composed under pressure.
• Entrepreneurial spirit with proactive problem-solving.
• Team-oriented approach and leadership presence on the floor.

Responsibilities

• Lead selling on the sales floor and front-of-house operations when a manager is not present.
• Open and close the store, ensuring smooth opening procedures and daily routines.
• Model Warby Parker's values and brand philosophy to customers.
• Identify and implement ideas to improve the shopping experience and store performance.
• Foster an inclusive, respectful culture for customers and teammates.
• Provide exceptional product knowledge and trusted fashion guidance.

Skills

Retail experience

Management experience

Communication skills

Adaptability

Entrepreneurial mindset

Teamwork

Problem-solving

Positive attitude

Compliance awareness

Job description

Warby Parker seeks a self-motivated Sales Supervisor to elevate customer experiences across our U.S. retail stores. You will lead on the floor when managers aren’t present, open/close the store, and help drive initiatives to improve the glasses-shopping experience.

A hands-on leader who shares Warby Parker’s story and values is essential. You’ll combine strong product knowledge with proactive problem-solving, mentoring teammates, and delivering top-notch customer service in a fast-paced,