Retail Sales Lead - Customer Experience Champion

Warby Parker; Barberton (OH); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Health, vision, and dental insurance

Life and AD&D Insurance

Paid sick leave

Paid Holidays

Vacation days per year

Retirement savings plan (401(k))

Parental leave

Short-term disability

Employee Stock Purchase Plan

Employee Assistance Program (EAP)

Bereavement Support

Optical Education Reimbursement

Free eyewear

Job summary

Warby Parker is seeking a self-motivated Sales Supervisor to help create nothing-short-of-amazing experiences for our customers. You will lead on the floor, oversee front-of-house operations, and contribute to store initiatives across our U.S. and Canada locations.

You bring 6+ months of management experience, exceptional communication, and a proactive, entrepreneurial mindset. You’ll mentor teammates, open and close the store, and sustain an inclusive, energetic environment aligned with Warby

Qualifications

• Retail experience at a customer-focused company
• 6+ months in a management position
• Exceptional interpersonal and communication skills
• Able to stay cool under pressure and adapt quickly
• Entrepreneurial mindset and proactive problem-solver
• Not on LEIE list

Responsibilities

• Lead selling on the floor and front-of-house operations
• Open and close the store
• Share Warby Parker’s story and brand philosophy with customers
• Identify process improvements and participate in special projects
• Foster an inclusive, service-minded team environment

Skills

Retail leadership

Customer service

Interpersonal skills

Communication

Adaptability

Entrepreneurial mindset

Job description

Warby Parker is seeking a self-motivated Sales Supervisor to help create nothing-short-of-amazing experiences for our customers. You will lead on the floor, oversee front-of-house operations, and contribute to store initiatives across our U.S. and Canada locations.

You bring 6+ months of management experience, exceptional communication, and a proactive, entrepreneurial mindset. You’ll mentor teammates, open and close the store, and sustain an inclusive, energetic environment aligned with Warby