Retail Sales & Service Manager

Macy's, Inc.; Arcadia (CA); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Merchandise discounts

Tuition reimbursement

401(k) match

Paid time off

Job summary

Macy's, Inc. is seeking a Manager, Sales & Customer Service to lead a productive, guest-focused team on the sales floor, delivering exceptional service and visual standards while driving shopper loyalty.

This role oversees coaching, staff development, and performance, balancing store operations with training to ensure a welcoming, efficient environment across the department. Flexibility with schedule is required.

Qualifications

• Leadership and team-building experience in retail management.
• Strong customer service excellence and guest engagement.
• Sales and performance management skills to exceed goals.
• Analytical ability to leverage sales and rewards data.
• Operational management of stockroom, signing, equipment, and merchandising.
• Cross-functional support across OMNI, Style, and Asset Protection.
• Talent development and retention strategies for key positions.
• Conflict resolution and effective communication in a team setting.
• Technical proficiency with Microsoft Office and handheld devices.

Responsibilities

• Build and lead a productive, enthusiastic team that engages with customers and creates memorable shopping experiences.
• Exceed sales goals by driving Macy's initiatives through coaching and recognition, optimizing productivity and efficiency.
• Review and utilize Sales and Star Rewards data to recognize colleagues and guide improvement strategies.
• Manage selling support, including stockroom, signing, equipment, and merchandising.
• Support other operational areas such as OMNI, Style, and Asset Protection.
• Conduct talent analysis and establish career progression plans to retain top talent and reduce turnover.
• Fill open positions, prioritizing internal colleagues in Customer Experience, Commission, and Specialized Selling areas.
• Interview, hire, train, coach, develop, coordinate, evaluate, and discipline reports; manage performance and address issues.
• Maintain a flexible retail schedule including days, evenings, holidays, and weekends.
• Foster an environment of acceptance and respect that strengthens relationships with colleagues and customers.

Skills

Leadership

Team Building

Customer Service Excellence

Sales & Performance Management

Analytical Skills

Operational Management

Cross-functional Support

Talent Development

Conflict Resolution

Communication Skills

Technical Proficiency

Education

Bachelor's degree or equivalent work experience in related field

High School diploma or equivalent

Tools

Microsoft Suite

Handheld devices

Job description

Macy's, Inc. is seeking a Manager, Sales & Customer Service to lead a productive, guest-focused team on the sales floor, delivering exceptional service and visual standards while driving shopper loyalty.

This role oversees coaching, staff development, and performance, balancing store operations with training to ensure a welcoming, efficient environment across the department. Flexibility with schedule is required.