Retail Sales & Guest Experience Manager

Macy's, Inc.; Downey (CA); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program

Tuition reimbursement

401(k) match

Paid time off

Paid holidays

Job summary

Macy's, Inc. is seeking a Manager, Sales & Customer Service to ensure the best of Macy's is on display. You will lead a team to deliver exceptional customer experiences, coach staff, and drive loyalty while upholding standards.

The role involves coaching, performance recognition, talent development, and coordinating with OMNI/Style/Asset Protection. A flexible retail schedule is required to meet business needs.

Qualifications

• Bachelor's degree or related work experience preferred.
• Retail management experience with a focus on customer service.
• Ability to lead a team and drive sales goals.

Responsibilities

• Build and lead a productive team focused on engaging customers and memorable shopping experiences.
• Exceed sales goals by coaching, recognizing performance, and optimizing productivity.
• Review sales data to recognize colleagues and develop improvement strategies.
• Manage selling support including stockroom, signing, equipment, and merchandising.
• Support OMNI, Style, and Asset Protection and partner with other teams.
• Conduct talent analysis and create career progression plans to retain top talent.
• Fill open positions, prioritizing internal candidates in Customer Experience roles.
• Interview, hire, train, coach, develop, coordinate, evaluate, and discipline reports.
• Maintain a flexible schedule including days, evenings, holidays, and weekends.
• Foster an accepting, respectful environment and authentic connections with colleagues and customers.

Skills

Leadership

Customer Service

Sales Performance

Analytical Skills

Operational Management

Cross-functional Support

Talent Development

Conflict Resolution

Communication Skills

Technical Proficiency

Education

Bachelor's degree or equivalent

High School diploma or equivalent

Job description

Macy's, Inc. is seeking a Manager, Sales & Customer Service to ensure the best of Macy's is on display. You will lead a team to deliver exceptional customer experiences, coach staff, and drive loyalty while upholding standards.

The role involves coaching, performance recognition, talent development, and coordinating with OMNI/Style/Asset Protection. A flexible retail schedule is required to meet business needs.