Retail Sales & Service Leader

Michaels; Noblesville (IN); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

401(k) with employer match

Employee discounts

Medical, dental, and vision coverage

Tuition assistance

Commuter benefits

Adoption assistance

Telemedicine services

EAP

Job summary

Michaels Noblesville is seeking a Sales Manager to lead a high-performing selling culture across the store, guiding front-end and service operations to meet brand standards and operational goals. You will coach teams to improve conversion, customer satisfaction, and adherence to SOPs while ensuring strong day-to-day execution.

In this role you will provide Manager-on-Duty coverage, oversee POS and Self-Checkout operations, and support omni-channel services including BOPIS and Same Day Delivery.

Qualifications

• 3+ years retail leadership experience.
• Ability to lead front-end and service operations in a store environment.
• Experience coaching and driving customer experience and selling behaviors.
• Ability to manage POS and Self-Checkout systems.
• Willingness to work nights, weekends and early mornings.

Responsibilities

• Lead and model SOPs and company programs to ensure compliance with laws and requirements.
• Ensure execution of policies and standards, and hold team accountable for store conditions and results.
• Coach team on Customer Experience and ART of Selling to drive conversion and satisfaction.
• Provide Manager-on-Duty coverage and maintain floor leadership and service standards.
• Oversee POS and Self-Checkout operations for smooth transactions.
• Oversee in-store programs such as Balloons, Birthday parties, and Loyalty enrollment.
• Champion MCC/Extend services and protection plans.
• Lead Knit & Sew Shop and oversee Cut Bar experience.
• Drive BOPIS and Same Day Delivery for strong omni-channel service.
• Support Custom Framing consultations and coordination in frame shops.
• Train and develop team members through onboarding and coaching.
• Maintain Asset Protection awareness to reduce shrink.

Skills

Retail leadership

POS systems

Tools

POS systems

Job description

Michaels Noblesville is seeking a Sales Manager to lead a high-performing selling culture across the store, guiding front-end and service operations to meet brand standards and operational goals. You will coach teams to improve conversion, customer satisfaction, and adherence to SOPs while ensuring strong day-to-day execution.

In this role you will provide Manager-on-Duty coverage, oversee POS and Self-Checkout operations, and support omni-channel services including BOPIS and Same Day Delivery.