Retail Sales Pro: Elevate Customer Experience & Style

New Balance Athletics, Inc.; California; On-site; USD 25,000 - 29,000; Part time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401K

Lifestyle reimbursement

Vacation time

Holidays

Parental leave

Employee discount

Job summary

New Balance is seeking Retail Sale Associates to ensure our flagship stores operate smoothly and deliver exemplary customer service. You will use product knowledge to guide customers through the purchase, demonstrate proper selling techniques, and represent the NB brand with every interaction.

In this role, you’ll greet customers, understand their needs, educate on features, upsell when appropriate, and help fit customers with the right NB products while keeping the floor neat and stocked.

Qualifications

• Must be 18 years of age or older.
• Past retail experience preferred, but not necessary.
• Strong customer service and verbal communication skills.
• Demonstrated ability to flourish in a team environment.
• Familiarity with cash register functions.
• Ability to quickly perform basic math.
• Willingness to work a flexible schedule including weekends and holidays.
• Ability to lift 4 lbs frequently; lift max 8 lbs occasionally; stand for extended periods; climb ladders occasionally.

Responsibilities

• Provide customer service using proper selling techniques, product knowledge, and the GUEST service model.
• Greet and make customer contact.
• Understand the customer's needs.
• Educate the customer on product features and benefits.
• Solve any customer problems/answer any questions.
• Transact the sale through suggestive selling, multiple selling, and effective closing.
• Correctly measure and fit customers with appropriate NB product.
• Inform customers about any promotions we have running.
• Keep the floor always looking its best – neat, organized, and well stocked.
• Make sure items are labeled and price marked properly.
• Protect our products by greeting customers, attaching/detaching security tags, monitoring floor merchandise, reporting shrinkage and security violations, etc.
• Follow safety regulations, including proper lifting procedures and timely reporting of all accidents and near misses.

Skills

Customer service

Verbal communication

Teamwork

Cash handling

Basic math

Tools

POS system

Job description

New Balance is seeking Retail Sale Associates to ensure our flagship stores operate smoothly and deliver exemplary customer service. You will use product knowledge to guide customers through the purchase, demonstrate proper selling techniques, and represent the NB brand with every interaction.

In this role, you’ll greet customers, understand their needs, educate on features, upsell when appropriate, and help fit customers with the right NB products while keeping the floor neat and stocked.