Retail Sales Associate — Customer Experience Pro

Road Race Management, Inc.; Massachusetts; On-site; USD 22,000 - 33,000; Full time

Job summary

New Balance in Brighton, MA is seeking Retail Sale Associates to ensure store operations run smoothly and deliver exemplary customer service. With strong product knowledge you will guide customers through the purchase process and represent the NB brand.

You will greet customers, understand needs, educate on features, and close sales while maintaining a neat, well-stocked floor. Prior retail experience helps, but a friendly, team-oriented attitude and basic math and cash-handling skills are

Qualifications

• Must be 18 years of age or older.
• Strong customer service and verbal communication skills.
• Demonstrated ability to flourish in a team environment.
• Familiarity with cash register functions.
• Ability to quickly perform basic math.
• Willingness to work a flexible schedule that may include weekends and holidays.
• Lift 4 lbs. frequently; lift maximum 8 lbs. occasionally; kneel or squat frequently; move boxes up to 50 lbs; stand for extended periods; climb ladders and stairs.

Responsibilities

• Provide customer service using proper selling techniques and the GUEST service model: Greet and make customer contact; Understand the customer's needs; Educate the customer on product features and benefits; Solve customer problems and answer questions; Transact the sale through suggestive selling and effective closing.
• Correctly measure and fit customers with appropriate NB product.
• Inform customers about any promotions we have running.
• Keep the floor always looking its best - neat, organized, and well stocked.
• Make sure items are labeled and price marked properly.
• Protect products by greeting customers, attaching/detaching security tags, monitoring floor merchandise, reporting shrinkage and security violations.
• Follow safety regulations and report accidents and near misses.

Job description

New Balance in Brighton, MA is seeking Retail Sale Associates to ensure store operations run smoothly and deliver exemplary customer service. With strong product knowledge you will guide customers through the purchase process and represent the NB brand.

You will greet customers, understand needs, educate on features, and close sales while maintaining a neat, well-stocked floor. Prior retail experience helps, but a friendly, team-oriented attitude and basic math and cash-handling skills are