Retail Sales Manager: Lead 8–10 Team Members

Warby Parker; Lincoln (NE); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Life insurance

AD&D insurance

Paid sick leave

Paid holidays

Vacation days

Stock Purchase Plan

Parental leave

Short-term disability

Stock Purchase Plan

EAP

Bereavement support

Education reimbursement

Free eyewear

Job summary

Warby Parker is opening a new store and seeks a service-oriented Sales Manager to support a team of Retail Advisors in delivering top-tier glasses-shopping experiences. You will engage customers, help ideate processes, and participate in special projects under the guidance of our business and Retail leaders.

You will lead a team of 8–10, conduct performance reviews, onboard new hires, and drive a culture focused on respectful, inclusive service.

Qualifications

• Steeped in Retail experience, with 1+ year in a management position.
• Equipped with exceptional interpersonal skills.
• Backed by managerial experience in sales or operations at a complex, customer-focused retailer.

Responsibilities

• Communicate Warby Parker's values and brand philosophy to customers.
• Own troubleshooting for our point-of-sale system.
• Oversee the store's inventory management procedures.
• Develop new processes that improve Warby Parker's ability to serve customers and optimize their shopping experiences.
• Manage and implement daily zoning schedules.
• Open and close the store.
• Lead meetings at the beginning of shifts and at the end of the day, plus roundtables and other meetings as needed.
• Direct a team of 8–10 team members, consistently demonstrating what great service looks like.
• Help conduct team members' biannual performance reviews with the Store Leader and Associate Store Leader.
• Assist with new hire on-boarding and ongoing training.
• Treat all of our customers with respect and cultivate an inclusive, service-minded work culture.

Skills

Retail management

Customer service

Interpersonal skills

Sales leadership

Team leadership

Job description

Warby Parker is opening a new store and seeks a service-oriented Sales Manager to support a team of Retail Advisors in delivering top-tier glasses-shopping experiences. You will engage customers, help ideate processes, and participate in special projects under the guidance of our business and Retail leaders.

You will lead a team of 8–10, conduct performance reviews, onboard new hires, and drive a culture focused on respectful, inclusive service.