Retail Sales Manager — Lead a High-Energy Team

Warby Parker; Ronks (PA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health, vision, and dental insurance

Paid sick leave

Paid holidays

401(k) retirement plan

Vacation days

Job summary

Warby Parker seeks a service-oriented Sales Manager to support a team of Retail Advisors and shape the customer glasses-shopping experience. The role involves process ideation, leading shifts, and driving projects with store leadership, while modeling Warby Parker's values in daily customer interactions.

You’ll oversee inventory, implement new service processes, and participate in biannual performance reviews, onboarding, and ongoing training. A people-first mindset is essential.

Qualifications

• Retail experience with at least 1 year in a management position.
• Strong interpersonal and leadership abilities.
• Managerial experience in sales or operations at a complex, customer-focused retailer.
• Self-starter with entrepreneurial spirit and willingness to learn.
• Ability to work long hours and foster an inclusive, service-minded culture.
• Not on the LEIE list.

Responsibilities

• Communicate Warby Parker's values and brand philosophy to customers.
• Own troubleshooting for the point-of-sale system.
• Oversee the store's inventory management procedures.
• Develop new processes to improve customer service and shopping experiences.
• Manage and implement daily zoning schedules.
• Open and close the store.
• Lead meetings at shifts start/end and roundtables as needed.
• Direct a team of 8–10 team members.
• Help conduct biannual performance reviews with Store Leader and Associate Store Leader.
• Assist with new hire onboarding and ongoing training.
• Cultivate an inclusive, service-minded work culture.

Skills

Retail management

Customer service

Interpersonal skills

Leadership

Team leadership

Tools

Point-of-sale system (POS)

Job description

Warby Parker seeks a service-oriented Sales Manager to support a team of Retail Advisors and shape the customer glasses-shopping experience. The role involves process ideation, leading shifts, and driving projects with store leadership, while modeling Warby Parker's values in daily customer interactions.

You’ll oversee inventory, implement new service processes, and participate in biannual performance reviews, onboarding, and ongoing training. A people-first mindset is essential.