Retail Sales Manager — Lead a Service-Driven Store Team

Warby Parker; Leawood (KS); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Health, vision, and dental insurance

Life and AD&D Insurance

Paid sick leave

Paid Holidays

Vacation days per year

401(k) Retirement savings plan

Parental leave

Short-term disability

Employee Stock Purchase Plan

Employee Assistance Program (EAP)

Bereavement Support

Optical Education Reimbursement

Free eyewear

Job summary

Warby Parker is seeking a service-oriented Sales Manager to lead a team of Retail Advisors in delivering exceptional glasses-shopping experiences. You will engage customers, participate in process ideation, and drive store projects under the guidance of senior leaders.

Ideal candidates have retail management experience, strong interpersonal skills, and an entrepreneurial spirit who thrives in a fast-paced environment with an emphasis on great service and teamwork.

Qualifications

• Retail experience, with 1+ year in a management position.
• Managerial experience in sales or operations at a complex, customer-focused retailer.
• Self-starter with entrepreneurial spirit.
• Eager to learn new skills.
• Upbeat and empathetic team player.
• Able to bring positive, fun energy to the workplace, even when working long hours.
• Not on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE).

Responsibilities

• Communicate Warby Parker's values and brand philosophy to customers.
• Own troubleshooting for our point-of-sale system.
• Oversee the store's inventory management procedures.
• Develop new processes that improve service and shopping experiences.
• Manage and implement daily zoning schedules.
• Open and close the store.
• Lead meetings at shift starts and ends, plus roundtables as needed.
• Direct a team of 8–10 team members and model great service.
• Help conduct biannual performance reviews with the Store Leader.
• Assist with new hire onboarding and ongoing training.
• Foster an inclusive, service-minded work culture.

Skills

Retail Management

Team Leadership

Customer Service

Communication

Sales Operations

Job description

Warby Parker is seeking a service-oriented Sales Manager to lead a team of Retail Advisors in delivering exceptional glasses-shopping experiences. You will engage customers, participate in process ideation, and drive store projects under the guidance of senior leaders.

Ideal candidates have retail management experience, strong interpersonal skills, and an entrepreneurial spirit who thrives in a fast-paced environment with an emphasis on great service and teamwork.