Retail Store Manager: Lead, Coach & Deliver Results

Michaels; Covington (KY); On-site; USD 55,000 - 90,000; Full time

Benefits offered by this job

Employee discounts

401(k) with employer match

Health and dental benefits

Tuition assistance

Job summary

Michaels is seeking a Store Manager to lead a team and drive sales and customer satisfaction in a fast-paced retail environment. The role emphasizes strong adherence to SOPs, policy compliance, and brand promise execution.

The manager will oversee staffing, coaching, and performance management, while ensuring safety and shrink programs are effectively implemented. Flexibility for varied shifts, including nights and weekends, is expected.

Qualifications

• Experience leading a retail team to meet sales and KPI targets.
• Strong focus on customer experience and operational excellence.
• Ability to manage workloads, scheduling, and performance through SOPs.

Responsibilities

• Lead and manage all aspects of the store, ensure SOP compliance and policy execution.
• Deliver sales and profit plans; drive KPIs with the team to meet objectives.
• Lead the execution of brand promises and shrink/safety programs.
• Staff, train, observe, coach, and develop team members; manage performance and discipline as needed.
• Serve as Manager on Duty (MOD) and maintain cross-trained knowledge across departments.

Skills

Retail management

Team leadership

Inventory management

Customer service excellence

Education

High school diploma or equivalent

Job description

Michaels is seeking a Store Manager to lead a team and drive sales and customer satisfaction in a fast-paced retail environment. The role emphasizes strong adherence to SOPs, policy compliance, and brand promise execution.

The manager will oversee staffing, coaching, and performance management, while ensuring safety and shrink programs are effectively implemented. Flexibility for varied shifts, including nights and weekends, is expected.