Retail Sales Manager — Lead a High-Energy Team

Warby Parker in; Mansfield (MA); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Life insurance

AD&D insurance

Paid sick leave

Paid holidays

Vacation days

401(k)

Parental leave

Short-term disability

Employee stock purchase plan

EAP

Bereavement support

Optical education reimbursement

Free eyewear

Job summary

Warby Parker is seeking a service-oriented Sales Manager to support a team of exceptional Retail Advisors in creating the best possible glasses-shopping experiences. You’ll engage customers, help ideate processes, and participate in special projects while learning from senior leaders.

You are a retail leader with at least 1 year in management, strong interpersonal skills, and an entrepreneurial spirit. Expect a fast-paced environment with opportunities to impact store success daily.

Qualifications

• 1+ year in a management position in retail.
• Exceptional interpersonal and communication skills.
• Managerial experience in sales or operations at a customer-focused retailer.
• Self-starter with an entrepreneurial spirit and team leadership abilities.

Responsibilities

• Communicate Warby Parker values to customers.
• Own troubleshooting for the point-of-sale system.
• Oversee store inventory management procedures.
• Develop processes to improve customer service and shopping experiences.
• Manage daily zoning schedules and open/close the store.
• Lead shift start/end meetings and roundtables.
• Direct a team of 8–10 team members and model great service.
• Assist with biannual performance reviews with leadership.
• Support new hire onboarding and ongoing training.
• Foster an inclusive, service-minded work culture.

Skills

Retail management

Customer service leadership

Team motivation

Communication skills

Tools

Point-of-sale system

Job description

Warby Parker is seeking a service-oriented Sales Manager to support a team of exceptional Retail Advisors in creating the best possible glasses-shopping experiences. You’ll engage customers, help ideate processes, and participate in special projects while learning from senior leaders.

You are a retail leader with at least 1 year in management, strong interpersonal skills, and an entrepreneurial spirit. Expect a fast-paced environment with opportunities to impact store success daily.