Retail Sales Manager: Lead Elite Customer Experience

Michaels; Boulder (CO); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Employee discounts

401(k) with company match

Health insurance

Job summary

The Michaels Companies, Inc. in Boulder, CO is seeking a Retail Full Time Sales Manager to lead a high-performing team and deliver an engaging customer experience.

You will oversee front-end and service operations, coach staff on selling behaviors, and ensure consistent brand standards and SOP execution. Responsibilities include MOD coverage, POS accuracy, loyalty program enrollment, and omni-channel services like BOPIS and Same Day Delivery.

Qualifications

• Three or more years of retail leadership experience.
• Ability to lead by example and coach selling behaviors.
• Experience with store operations and customer experience.

Responsibilities

• Lead and champion high-performing selling culture across the store.
• Oversee front-end and service operations to ensure SOPs.
• Coach team on Customer Experience and ART of Selling behaviors.
• Provide Manager-on-Duty coverage and maintain floor leadership.
• Ensure accurate use of POS and Self-Checkout systems.
• Promote Loyalty Rewards Program and Protection plans.
• Drive omni-channel service for BOPIS / Same Day Delivery.
• Train and develop team members through onboarding.

Skills

Retail leadership

Customer service

SOP adherence

POS operations

Tools

POS Systems

Self-Checkout

Loyalty programs

Job description

The Michaels Companies, Inc. in Boulder, CO is seeking a Retail Full Time Sales Manager to lead a high-performing team and deliver an engaging customer experience.

You will oversee front-end and service operations, coach staff on selling behaviors, and ensure consistent brand standards and SOP execution. Responsibilities include MOD coverage, POS accuracy, loyalty program enrollment, and omni-channel services like BOPIS and Same Day Delivery.