Retail Sales Manager - Lead & Elevate Customer Experience

Warby Parker in; Manhasset (NY); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Employee stock purchase plan

Vision and dental insurance

Job summary

Warby Parker is seeking a service-oriented Sales Manager in Manhasset to lead a team of Retail Advisors and shape a best-in-class glasses-shopping experience. You will guide daily operations, develop new processes to improve service, and help with onboarding and ongoing training to elevate performance.

You are a retail leader with 1+ year in management, strong interpersonal skills, and a proactive, entrepreneurial mindset.

Qualifications

• Retail experience with 1+ year in a management position.
• Exceptional interpersonal skills.
• Managerial experience in sales or operations at a complex, customer-focused retailer.
• Self-starter with entrepreneurial spirit.
• Eager to learn new skills.
• Upbeat and empathetic team player.
• Able to maintain a positive energy during long hours.
• Not on the Office of Inspector General's LEIE list.

Responsibilities

• Communicate Warby Parker's values and brand philosophy to customers.
• Own troubleshooting for the point-of-sale system.
• Oversee the store's inventory management procedures.
• Develop new processes to improve customer service and shopping experiences.
• Manage and implement daily zoning schedules.
• Open and close the store.
• Lead meetings at shift starts and ends, plus roundtables as needed.
• Direct a team of 8-10 team members and model great service.
• Assist with biannual performance reviews with the Store Leader and Associate Store Leader.
• Assist with new hire onboarding and ongoing training.
• Foster an inclusive, service-minded work culture.

Job description

Warby Parker is seeking a service-oriented Sales Manager in Manhasset to lead a team of Retail Advisors and shape a best-in-class glasses-shopping experience. You will guide daily operations, develop new processes to improve service, and help with onboarding and ongoing training to elevate performance.

You are a retail leader with 1+ year in management, strong interpersonal skills, and a proactive, entrepreneurial mindset.