Retail Sales Manager Lead Customer Experience & KPIs

Michaels Stores; Rocky Point (NY); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

401(k) with employer match

Medical/dental/vision coverage

Employee discounts

Tuition assistance

Job summary

Michaels in Rocky Point, NY is seeking a Sales Manager to lead a high-performing selling culture and drive strong sales results. You will oversee front-end and service operations, coach the team, and ensure brand standards and operational expectations are met.

The role focuses on customer experience, loyalty enrollment, and efficient day-to-day execution. The position requires 3+ years of retail leadership, ability to manage POS systems, and a commitment to SOPs.

Qualifications

• 3+ years retail leadership experience.
• Strong customer service orientation and coaching skills.
• Familiarity with SOPs and company programs.

Responsibilities

• Lead and champion selling culture across the store.
• Oversee front-end operations and service standards.
• Coach team to improve conversion and customer satisfaction.
• Provide MOD coverage and day-to-day floor leadership.
• Ensure accurate POS/Self-Checkout usage and smooth transactions.
• Drive omni-channel fulfillment including BOPIS and Same Day Delivery.
• Promote loyalty programs and protection plans to customers.
• Train and develop team members across departments.

Skills

Retail leadership

Customer service

POS systems

Job description

Michaels in Rocky Point, NY is seeking a Sales Manager to lead a high-performing selling culture and drive strong sales results. You will oversee front-end and service operations, coach the team, and ensure brand standards and operational expectations are met.

The role focuses on customer experience, loyalty enrollment, and efficient day-to-day execution. The position requires 3+ years of retail leadership, ability to manage POS systems, and a commitment to SOPs.