Retail Sales Manager: Lead Customer Experience & KPIs

Michaels; Marietta (GA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

401(k) with employer match

Employee discounts

Medical insurance

Dental insurance

Vision insurance

Telemedicine services

Flexible spending accounts

Tuition assistance

Adoption assistance

Commuter benefits

Job summary

Michaels in Marietta, GA is seeking a Sales Manager to lead a high-performing team and deliver an engaging customer experience. The role focuses on front-end operations, SOP adherence, and brand standards while driving key sales and service KPIs.

You will coach and develop team members, provide Manager-on-Duty coverage, and ensure efficient day-to-day execution across POS, BOPIS, and omni-channel services. This is a fast-paced, customer-centric leadership role within a nationwide craft retailer.

Qualifications

• 3+ years retail leadership experience.
• Experience leading front-end and service operations.
• Strong coaching and customer-focused leadership skills.
• Ability to drive store KPIs and sales.
• Proficiency with POS systems and checkout processes.

Responsibilities

• Lead and champion a high-performing selling culture across the store.
• Oversee front-end and service operations to execute selling behaviors and brand standards.
• Coach team members to improve customer experience and conversion rates.
• Provide MOD coverage and ensure daily operational continuity.
• Promote loyalty programs and protection plan sales to boost retention.

Skills

Retail leadership

Customer experience

Coaching & development

Sales KPI focus

POS operations

Operational excellence

Team motivation

Tools

POS systems

Job description

Michaels in Marietta, GA is seeking a Sales Manager to lead a high-performing team and deliver an engaging customer experience. The role focuses on front-end operations, SOP adherence, and brand standards while driving key sales and service KPIs.

You will coach and develop team members, provide Manager-on-Duty coverage, and ensure efficient day-to-day execution across POS, BOPIS, and omni-channel services. This is a fast-paced, customer-centric leadership role within a nationwide craft retailer.