Retail Sales Manager — Customer Experience & Growth

Michaels; Grand Rapids (MI); Vor Ort; USD 55.000 - 85.000; Vollzeit

Zusammenfassung

The Michaels Companies Inc. is seeking a Sales Manager for the Grand Rapids store to lead a high-performing team and drive strong sales results while delivering an engaging customer experience.

You will oversee front-end operations, POS usage, and daily execution of SOPs and company programs. Responsibilities include coaching staff, ensuring policy compliance, managing MOD coverage, and driving omni-channel services such as BOPIS and Same Day Delivery.

Qualifikationen

• 3+ years retail leadership experience.
• Ability to lead and coach store teams to meet sales and service goals.
• Strong customer focus with a commitment to a great in-store experience.

Aufgaben

• Lead and champion a high-performing selling culture across the store.
• Oversee front-end and service operations to ensure brand standards.
• Provide Manager-on-Duty coverage and maintain floor leadership.
• Drive omni-channel service, including BOPIS and Same Day Delivery.
• Train, coach, and develop team members through onboarding and ongoing skill-building.
• Promote loyalty programs and protection plans to drive retention.

Kenntnisse

Retail leadership

Customer experience

Coaching & development

Omni-channel execution

Operations management

POS & checkout operations

Tools

POS systems

Self-Checkout systems

Jobbeschreibung

The Michaels Companies Inc. is seeking a Sales Manager for the Grand Rapids store to lead a high-performing team and drive strong sales results while delivering an engaging customer experience.

You will oversee front-end operations, POS usage, and daily execution of SOPs and company programs. Responsibilities include coaching staff, ensuring policy compliance, managing MOD coverage, and driving omni-channel services such as BOPIS and Same Day Delivery.