Retail Sales Manager: Customer Experience Leader

Michaels; Rochester Hills (MI); Presencial; USD 45.000 - 65.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Employee discounts

401(k) with employer match

Medical, dental, and vision coverage

Descripción de la vacante

The Michaels Companies, Inc. in Rochester Hills, MI seeks a Store Sales Manager to lead front-end and service operations, coach team members, and execute store programs to maximize sales and customer satisfaction.

You will model selling behaviors, oversee POS and checkout processes, manage events, and ensure adherence to SOPs while promoting loyalty programs and protection services. Regular shifts include nights, weekends, and early mornings, with a focus on safety, asset protection, and

Formación

• 3+ years retail leadership experience.
• Ability to lead front-end and service operations.
• Coaching team to meet KPIs and customer experience

Responsabilidades

• Assist Store Manager in leading and managing adherence to SOPs and Company programs.
• Ensure execution of Company policies and standards, holding team accountable for store conditions and results.
• Model and coach Customer Experience and selling behaviors to drive conversion and customer satisfaction.
• Provide Manager-on-Duty (MOD) coverage, maintaining floor leadership and operational continuity.
• Ensure accurate and efficient use of POS and Self-Checkout systems, supporting smooth transactions.
• Oversee balloons, birthday party operations, and in-store programs and events.
• Promote and enroll customers in the Loyalty Rewards Program, driving retention.
• Champion MCC/Extend services, ensuring adoption of protection plans and offerings.
• Drive sales and operational excellence in Knit & Sew Shop and Cut Bar experience.
• Ensure efficient execution of BOPIS and Same Day Delivery, omni-channel service.
• Support Custom Framing operations, including customer consultations and coordination with the frame shop.
• Train, coach, and develop team members through onboarding and ongoing skill-building.
• Partner in maintaining Asset Protection practices to reduce shrink.

Conocimientos

Retail leadership

Customer service

Team coaching

POS operations

Educación

High school diploma or equivalent

Herramientas

POS systems

Self-Checkout

Descripción del empleo

The Michaels Companies, Inc. in Rochester Hills, MI seeks a Store Sales Manager to lead front-end and service operations, coach team members, and execute store programs to maximize sales and customer satisfaction.

You will model selling behaviors, oversee POS and checkout processes, manage events, and ensure adherence to SOPs while promoting loyalty programs and protection services. Regular shifts include nights, weekends, and early mornings, with a focus on safety, asset protection, and