Retail Sales Manager: Lead Customer Experience & Growth

The Michael's Companies; Layton (UT); On-site; USD 52,000 - 74,000; Full time

Benefits offered by this job

401(k) with employer match

Employee discounts

Medical, dental, and vision coverage

Tuition assistance

Adoption assistance

Job summary

The Michaels Companies in Layton, UT is seeking a Store Sales Manager to lead front-end and service operations, drive selling behaviors, and deliver a compelling customer experience across the store. You will coach teams, uphold brand standards, and align with store KPIs through effective daily leadership.

Responsibilities include ensuring SOP adherence, managing POS and Self-Checkout, supporting loyalty programs, and overseeing in-store programs like Balloons and Knit & Sew Shop.

Qualifications

• 3+ years of retail leadership experience.
• Ability to manage front-end and service operations.
• Demonstrated ability to coach and develop team members.
• Experience with loyalty programs and omni-channel services.

Responsibilities

• Assist Store Manager in leading SOPs and Company programs to ensure compliance with laws and requirements.
• Model and coach Customer Experience and selling behaviors to drive conversion and customer satisfaction.
• Provide Manager-on-Duty coverage, maintain floor leadership and service standards.
• Ensure accurate use of POS and Self-Checkout systems for smooth transactions.

Skills

Leadership

Customer service

Retail operations

POS systems

Tools

POS systems

Self-Checkout

Job description

The Michaels Companies in Layton, UT is seeking a Store Sales Manager to lead front-end and service operations, drive selling behaviors, and deliver a compelling customer experience across the store. You will coach teams, uphold brand standards, and align with store KPIs through effective daily leadership.

Responsibilities include ensuring SOP adherence, managing POS and Self-Checkout, supporting loyalty programs, and overseeing in-store programs like Balloons and Knit & Sew Shop.