Store Sales & Customer Experience Lead

Michaels; Draper (UT); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

401(k) with employer match

Employee Assistance Program

Medical, dental, and vision coverage

Telemedicine services

Flexible spending accounts

Commuter benefits

Tuition assistance

Adoption assistance

Employee discounts

Partner discount programs

Job summary

The Michaels Companies, Inc. in Draper, UT is seeking a Sales Manager to lead a high-performing selling culture across the store, drive sales results, and deliver an engaging customer experience.

You will oversee front-end and service operations, ensure brand standards and SOP compliance, and coach team members to excel in selling behaviors. You will provide MOD coverage, manage POS and self-checkout, promote loyalty programs, protect assets, and develop staff through structured onboarding and

Qualifications

• 3+ years retail leadership experience
• Ability to lead store operations and teams
• Experience with customer service and selling behaviors

Responsibilities

• Assist Store Manager in leading SOPs and programs to ensure compliance with policies and laws
• Drive customer experience, selling behaviors, and conversion
• Provide Manager-on-Duty (MOD) coverage and store leadership
• Oversee front-end, service standards, and day-to-day operations
• Oversee POS, Self-Checkout, and omni-channel processes (BOPIS/Same Day Delivery)
• Promote and enroll customers in the Loyalty Rewards Program
• Champion protection plans and in-store service offerings
• Train, coach and develop team members across departments
• Partner to maintain Asset Protection practices

Skills

Retail leadership

Customer experience

Coaching

Team leadership

POS systems

Tools

POS systems (hardware)

Self-Checkout systems

Job description

The Michaels Companies, Inc. in Draper, UT is seeking a Sales Manager to lead a high-performing selling culture across the store, drive sales results, and deliver an engaging customer experience.

You will oversee front-end and service operations, ensure brand standards and SOP compliance, and coach team members to excel in selling behaviors. You will provide MOD coverage, manage POS and self-checkout, promote loyalty programs, protect assets, and develop staff through structured onboarding and