Store Sales Manager & Customer Experience Lead

Michaels of Canada; Phoenix (AZ); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

401(k) match

Medical/Dental/Vision

Employee discounts

Tuition assistance

Job summary

The Michaels Companies Inc. seeks a Sales Manager to lead a high-performing store team in Phoenix, AZ, driving strong sales and an engaging customer experience.

You will oversee front-end and service operations, ensure adherence to SOPs, and coach staff to deliver brand standards and operational excellence. You will also manage POS operations, champion loyalty programs, and enhance in-store programs like Balloons, Knit & Sew, and Custom Framing, while maintaining asset protection and daily store

Qualifications

• 3+ years retail leadership experience

Responsibilities

• Lead and champion a high-performing selling culture across the store.
• Oversee front-end and service operations to ensure strong selling behaviours and brand standards.
• Coach team members to improve customer experience and drive KPI results.
• Provide Manager-on-Duty coverage and ensure smooth day-to-day execution.
• Oversee POS and Self-Checkout operations for efficient transactions.
• Promote and enroll customers in Loyalty Rewards and protection plans.
• Drive omni-channel service including BOPIS and Same Day Delivery.

Job description

The Michaels Companies Inc. seeks a Sales Manager to lead a high-performing store team in Phoenix, AZ, driving strong sales and an engaging customer experience.

You will oversee front-end and service operations, ensure adherence to SOPs, and coach staff to deliver brand standards and operational excellence. You will also manage POS operations, champion loyalty programs, and enhance in-store programs like Balloons, Knit & Sew, and Custom Framing, while maintaining asset protection and daily store