Lead a High-Impact Glasses Retail Team

Warby Parker; Skokie (IL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Paid holidays

401(k) retirement plan

Paid time off (vacation/sick)

Employee stock purchase plan

Parental leave

Job summary

Warby Parker is seeking a service-oriented Sales Manager to lead a team of Retail Advisors and enhance the glasses-shopping experience. You’ll engage customers, influence process improvements, and participate in special projects that drive the business forward.

You’ll bring 1+ year of retail management experience, strong interpersonal skills, and a proactive, entrepreneurial mindset to a fast-paced, customer-focused environment. This is a full-time role based in-store.

Qualifications

• Retail experience with 1+ year in a management position.
• Managerial experience in sales or operations at a customer-focused retailer.
• Self-starter with an entrepreneurial spirit.
• Upbeat, empathetic team player with strong interpersonal skills.

Responsibilities

• Communicate Warby Parker's values and brand philosophy to customers.
• Own troubleshooting for our point-of-sale system.
• Oversee the store's inventory management procedures.
• Develop new processes that improve customer service and shopping experiences.
• Manage and implement daily zoning schedules.
• Open and close the store.
• Lead meetings at shifts, roundtables, and other meetings.
• Direct a team of 8–10 team members, modeling great service.
• Assist with biannual performance reviews with Store Leaders.
• Assist with new hire onboarding and ongoing training.
• Foster an inclusive, service-minded work culture.

Skills

Retail management

Customer service

Leadership

Team player

Entrepreneurial spirit

Tools

POS system

Job description

Warby Parker is seeking a service-oriented Sales Manager to lead a team of Retail Advisors and enhance the glasses-shopping experience. You’ll engage customers, influence process improvements, and participate in special projects that drive the business forward.

You’ll bring 1+ year of retail management experience, strong interpersonal skills, and a proactive, entrepreneurial mindset to a fast-paced, customer-focused environment. This is a full-time role based in-store.