Retail Sales Manager: Lead a Customer-First Team

Warby Parker; Charlotte (NC); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health, vision, dental insurance

Life and AD&D Insurance

Paid sick leave

Paid holidays

Vacation days per year

401(k) retirement plan

Parental leave

Employee stock purchase plan

Free eyewear

Job summary

Warby Parker in Charlotte, NC seeks a Sales Manager to guide a team of Retail Advisors, drive service excellence, and own store processes. You will manage POS troubleshooting, inventory, scheduling, and daily team operations with a focus on top-tier customer experiences.

The role requires leadership in a fast-paced, customer-focused retail environment, a collaborative mindset, and a commitment to Warby Parker's values. Expect growth opportunities and a supportive leadership ecosystem.

Qualifications

• 1+ year in a management position in retail
• Exceptional interpersonal skills
• Managerial experience in sales or operations at a customer-focused retailer

Responsibilities

• Communicate Warby Parker's values and brand philosophy to customers
• Own troubleshooting for our point-of-sale system
• Oversee the store's inventory management procedures
• Develop new processes to improve customer service and shopping experiences
• Lead daily zoning schedules
• Open and close the store
• Lead meetings at the start and end of shifts and organize roundtables
• Direct a team of 8–10 team members
• Assist with biannual performance reviews and onboarding
• Foster an inclusive, service-minded culture

Skills

Retail management

Customer service

Leadership

Tools

POS system

Job description

Warby Parker in Charlotte, NC seeks a Sales Manager to guide a team of Retail Advisors, drive service excellence, and own store processes. You will manage POS troubleshooting, inventory, scheduling, and daily team operations with a focus on top-tier customer experiences.

The role requires leadership in a fast-paced, customer-focused retail environment, a collaborative mindset, and a commitment to Warby Parker's values. Expect growth opportunities and a supportive leadership ecosystem.