Retail Sales Manager: Elevate CX & Store Ops

Michaels of Canada; Austin (TX); In loco; USD 52.000 - 65.000; Tempo pieno

Vantaggi offerti da questo lavoro

401(k) with employer match

Medical, dental, and vision coverage

Employee discounts

Tuition assistance

Descrizione del lavoro

The Michaels Companies Inc. is seeking a capable leader to support store operations in a fast-paced retail environment across our Texas-area locations.

You will coach teams, uphold SOPs, and drive exceptional customer experiences while ensuring accurate POS usage and successful in-store programs. Responsibilities include MOD coverage, policy execution, and omni-channel service with a focus on sales growth and loss prevention.

Competenze

• 3+ years retail leadership experience.

Mansioni

• Assist Store Manager in leading and managing SOPs and company programs to ensure compliance with laws and requirements.
• Ensure execution of company policies and standards, holding team accountable for store conditions and results.
• Model and coach customer experience and selling behaviors to drive conversion and satisfaction.
• Provide Manager-on-Duty coverage, maintaining floor leadership and operational continuity.
• Oversee in-store programs and events, including balloons, birthday parties, and loyalty enrollment.
• Drive sales and omni-channel service through efficient BOPIS and Same Day Delivery execution.
• Train, coach, and develop team members through structured onboarding and ongoing skill-building.

Conoscenze

Retail leadership

Customer experience

SOP compliance

POS systems

Staff coaching

Strumenti

POS software

Inventory management

Descrizione del lavoro

The Michaels Companies Inc. is seeking a capable leader to support store operations in a fast-paced retail environment across our Texas-area locations.

You will coach teams, uphold SOPs, and drive exceptional customer experiences while ensuring accurate POS usage and successful in-store programs. Responsibilities include MOD coverage, policy execution, and omni-channel service with a focus on sales growth and loss prevention.