Retail Sales Manager: Elevate Experience & Store Ops

Michaels; Houston (TX); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

401(k) matching

Medical, dental, vision

Employee discounts

Job summary

Michaels in Houston, TX is seeking a Sales Manager to lead a high-performing store team and deliver strong sales while ensuring an engaging customer experience. You will oversee front-end operations, coaching, and adherence to SOPs to meet brand standards.

The role emphasizes driving conversion, managing day-to-day execution, and delivering exceptional service, including POS, loyalty programs, and omni-channel fulfillment.

Qualifications

• 3+ years retail leadership experience.

Responsibilities

• Assist Store Manager in leading SOPs and Company programs.
• Ensure adherence to policies and standards; accountability for store conditions and results.
• Coach Customer Experience and selling behaviors to improve conversion and satisfaction.
• Provide Manager-on-Duty coverage and maintain floor leadership.
• Oversee POS and Self-Checkout usage for smooth transactions.
• Manage in-store programs like Balloons, parties, and events.

Skills

Leadership

Customer Service

Store Operations

Coaching

POS

Tools

POS Systems

Self-Checkout

Job description

Michaels in Houston, TX is seeking a Sales Manager to lead a high-performing store team and deliver strong sales while ensuring an engaging customer experience. You will oversee front-end operations, coaching, and adherence to SOPs to meet brand standards.

The role emphasizes driving conversion, managing day-to-day execution, and delivering exceptional service, including POS, loyalty programs, and omni-channel fulfillment.