Retail Sales Manager: Elevate Customer Experience & Sales

Michaels; Austin (TX); Sur place; USD 55 000 - 75 000; Plein temps

Avantages offerts par ce poste

401(k) with employer match

Medical, dental, and vision coverage

Employee discounts

Tuition assistance

Résumé du poste

Michaels Westlake, TX is seeking a Store Sales Manager to lead a high-performing selling culture, drive strong sales results, and deliver an engaging customer experience across front-end and service operations.

You will coach teams, manage MOD coverage, ensure POS efficiency, and oversee events and programs such as balloons, loyalty enrollment, and protection plans. Help drive omni-channel fulfillment and framing/party services while maintaining standards.

Qualifications

• 3+ years retail leadership experience

Responsabilités

• Assist Store Manager in leading and managing adherence to SOPs and Company programs to ensure compliance with applicable laws and requirements.
• Ensure execution of Company policies and standards, holding team accountable for store conditions and results.
• Model and coach best-in-class Customer Experience and ART of Selling behaviors, driving conversion and customer satisfaction.
• Provide Manager-on-Duty (MOD) coverage, maintaining floor leadership, service standards, and operational continuity.
• Ensure accurate and efficient use of POS and Self-Checkout systems, supporting smooth transactions and customer support.
• Oversee Balloons business, birthday party operations, and other in-store programs and events
• Promote and enroll customers in the Loyalty Rewards Program, driving retention and repeat visits through consistent execution.
• Champion MCC/Extend services (US only), ensuring team awareness and customer adoption of protection plans and offerings.
• Drive sales and operational excellence in the Knit & Sew Shop, including expertise and oversight of the Cut Bar experience.
• Ensure efficient execution of BOPIS and Same Day Delivery, delivering timely order fulfillment and strong omni-channel service.
• Support Custom Framing operations, including customer consultations and coordination with the frame shop (in select volume frame shops).
• Train, coach, and develop team members through structured TM onboarding and ongoing skill-building across assigned departments.
• Partner in maintaining strong Asset Protection practices, reducing shrink through awareness, compliance, and safe operations.

Description du poste

Michaels Westlake, TX is seeking a Store Sales Manager to lead a high-performing selling culture, drive strong sales results, and deliver an engaging customer experience across front-end and service operations.

You will coach teams, manage MOD coverage, ensure POS efficiency, and oversee events and programs such as balloons, loyalty enrollment, and protection plans. Help drive omni-channel fulfillment and framing/party services while maintaining standards.