Retail Sales Leader: Drive Experience & Growth

Michaels; The Woodlands (TX); Hybrid; USD 65,000 - 95,000; Full time

Benefits offered by this job

Employee discounts

401(k) with employer match

Medical, dental, and vision coverage

Telemedicine services

Flexible spending accounts

Commuter benefits

Tuition assistance

Adoption assistance

Voluntary insurance options

Job summary

Michaels stores in The Woodlands, TX are seeking a Sales Manager to lead a high-performing selling culture across the store. You will drive sales, coach teams, and ensure SOPs, policy compliance, and strong customer service across front-end operations and in-store programs.

You will support MOD coverage, supervise POS usage, and oversee specialty areas like Balloons, Knit & Sew, and Custom Framing, while promoting loyalty programs and protection plans.

Qualifications

• 3+ years retail leadership experience.
• Ability to lead and coach a team to meet KPIs.
• Experience managing front-end and service operations in a store.

Responsibilities

• Assist Store Manager in SOPs and policy compliance.
• Model customer experience and selling behaviors to drive conversion.
• Provide Manager-on-Duty coverage and maintain floor leadership.
• Oversee POS, Self-Checkout, and omni-channel order fulfilment.

Skills

Retail leadership

Customer experience

Team coaching

Operations leadership

POS systems

Tools

POS software

Self-Checkout

Job description

Michaels stores in The Woodlands, TX are seeking a Sales Manager to lead a high-performing selling culture across the store. You will drive sales, coach teams, and ensure SOPs, policy compliance, and strong customer service across front-end operations and in-store programs.

You will support MOD coverage, supervise POS usage, and oversee specialty areas like Balloons, Knit & Sew, and Custom Framing, while promoting loyalty programs and protection plans.