Retail Sales Manager — Elevate Customer Experience

Michaels; Valparaiso (IN); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

401(k) with employer match

Employee Assistance Program

Medical, dental, and vision coverage

Tuition assistance

Adoption assistance

Employee discounts

Job summary

Michaels is seeking an experienced Sales Manager in the United States to lead a high-performing store team and champion a customer-focused selling culture. This role oversees front-end operations, service standards, and daily sales execution to meet KPIs and drive strong customer engagement.

The position requires 3+ years of retail leadership, the ability to coach teams on selling behaviors and operational excellence, and availability for nights, weekends, and early mornings.

Qualifications

• 3+ years retail leadership experience.

Responsibilities

• Assist Store Manager in leading and managing adherence to SOPs and company programs to ensure compliance with laws and requirements.
• Model and coach best-in-class Customer Experience and ART of Selling behaviors to drive conversion and customer satisfaction.
• Provide Manager-on-Duty (MOD) coverage, maintaining floor leadership and service standards.
• Ensure accurate and efficient use of POS and Self-Checkout systems, supporting transactions and customer support.
• Oversee store initiatives (BOPIS, Same Day Delivery) and omnichannel service delivery.
• Train, coach, and develop team members through structured onboarding and ongoing skill-building.

Skills

Retail leadership

Job description

Michaels is seeking an experienced Sales Manager in the United States to lead a high-performing store team and champion a customer-focused selling culture. This role oversees front-end operations, service standards, and daily sales execution to meet KPIs and drive strong customer engagement.

The position requires 3+ years of retail leadership, the ability to coach teams on selling behaviors and operational excellence, and availability for nights, weekends, and early mornings.