Retail Sales Manager - Elevate Customer Experience

Michaels; Lancaster (OH); Hybrid; USD 19,000 - 23,000; Full time

Benefits offered by this job

401(k) with employer match

Employee discounts

Health coverage

Tuition assistance

Job summary

The Michaels Companies Lancaster, OH store is seeking a Sales Manager to lead a high-performing selling culture across the front end and service operations. You will coach teams to deliver exceptional customer experiences and achieve key sales and KPI targets through effective leadership and hands-on execution.

Responsibilities include enforcing SOPs, managing POS systems, supporting BOPIS and delivery, and driving omni-channel service while ensuring store conditions meet brand standards.

Qualifications

• 3+ years retail leadership experience
• Ability to stand for long periods and perform physical tasks
• Strong customer service and coaching skills

Responsibilities

• Lead adherence to SOPs and company programs
• Coach team to deliver customer experiences
• Oversee front-end, service operations, and POS accuracy
• Provide Manager-on-Duty coverage
• Drive omni-channel service including BOPIS and delivery

Skills

Retail leadership

Customer coaching

Sell-through optimization

Tools

POS systems

Self-checkout

Job description

The Michaels Companies Lancaster, OH store is seeking a Sales Manager to lead a high-performing selling culture across the front end and service operations. You will coach teams to deliver exceptional customer experiences and achieve key sales and KPI targets through effective leadership and hands-on execution.

Responsibilities include enforcing SOPs, managing POS systems, supporting BOPIS and delivery, and driving omni-channel service while ensuring store conditions meet brand standards.