Retail Sales Manager - Elevate Customer Experience

Michaels; Fremont (CA); Hybrid; USD 26,000 - 32,000; Full time

Job summary

The Michaels Companies in Fremont, CA is seeking a Sales Manager to lead a high-performing selling culture, drive sales results, and deliver an engaging customer experience. You will oversee front-end and service operations, coach teams, and ensure SOP compliance while maintaining brand standards.

Expect Manager-on-Duty coverage and strong omni-channel execution. You will manage POS and Self-Checkout, coordinate loyalty enrollment, and drive in-store programs like BOPIS and events, with focus on

Qualifications

• 3+ years of retail leadership experience.
• Experience driving customer-focused selling behaviors and KPIs.
• Ability to manage front-end operations and omnichannel processes.

Responsibilities

• Assist Store Manager in leading SOP adherence and company programs.
• Ensure store standards, policies, and asset protection practices are followed.
• Provide Manager-on-Duty coverage and maintain floor leadership and service levels.
• Oversee POS and Self-Checkout systems and guest support.
• Lead in-store programs (BOPIS, Same Day Delivery, loyalty) and events.
• Coach and develop team members through onboarding and ongoing training.

Skills

Retail leadership

Customer service

POS proficiency

Team coaching

Tools

POS systems

Job description

The Michaels Companies in Fremont, CA is seeking a Sales Manager to lead a high-performing selling culture, drive sales results, and deliver an engaging customer experience. You will oversee front-end and service operations, coach teams, and ensure SOP compliance while maintaining brand standards.

Expect Manager-on-Duty coverage and strong omni-channel execution. You will manage POS and Self-Checkout, coordinate loyalty enrollment, and drive in-store programs like BOPIS and events, with focus on