Retail Sales Manager – Elevate Customer Experience

Michaels Stores; San Diego (CA); On-site; USD 54,443,000 - 67,910,000; Full time

Benefits offered by this job

Employee discounts

401(k) with employer match

Job summary

The Michaels Companies Inc. in the San Diego area is seeking a Sales Manager to lead a high-performing selling culture, drive strong sales results, and deliver an engaging customer experience.

You will coach teams, oversee front-end and service operations, ensure SOPs and brand standards are followed, manage POS and Self-Checkout, and support omni-channel services like BOPIS and Same Day Delivery. This role requires 3+ years of retail leadership and availability for nights, weekends and early

Qualifications

• 3+ years retail leadership experience.

Responsibilities

• Lead and manage adherence to SOPs and company programs to ensure compliance with applicable laws and requirements.
• Ensure execution of company policies and standards, holding team accountable for store conditions and results.
• Model and coach customer experience and selling behaviors to drive conversion and customer satisfaction.
• Provide Manager-on-Duty coverage, maintaining floor leadership, service standards, and operational continuity.
• Ensure accurate and efficient use of POS and Self-Checkout systems, supporting smooth transactions and customer support.
• Oversee balloons business, birthday party operations, and other in-store programs and events.
• Promote and enroll customers in the Loyalty Rewards Program, driving retention and repeat visits.
• Champion MCC/Extend services (US only), ensuring team awareness and customer adoption of protection plans and offerings.
• Drive sales and operational excellence in the Knit & Sew Shop, including oversight of the Cut Bar experience.
• Ensure efficient execution of BOPIS and Same Day Delivery, delivering timely order fulfillment and strong omni-channel service.
• Support Custom Framing operations, including customer consultations and coordination with the frame shop (in select volume frame shops).
• Train, coach, and develop team members through structured TM onboarding and ongoing skill-building across assigned departments.
• Partner in maintaining strong Asset Protection practices, reducing shrink through awareness, compliance, and safe operations.

Job description

The Michaels Companies Inc. in the San Diego area is seeking a Sales Manager to lead a high-performing selling culture, drive strong sales results, and deliver an engaging customer experience.

You will coach teams, oversee front-end and service operations, ensure SOPs and brand standards are followed, manage POS and Self-Checkout, and support omni-channel services like BOPIS and Same Day Delivery. This role requires 3+ years of retail leadership and availability for nights, weekends and early