Retail Sales Manager - Customer Experience & Store Ops Lead

Michaels Stores; San Jose (CA); On-site; USD 27,000 - 33,000; Full time

Benefits offered by this job

Employee discounts

401(k) with employer match

Medical/dental/vision coverage

Job summary

The Michaels Companies Inc. in San Jose, CA is seeking a Sales Manager to lead a high-performing store team, drive sales and ensure exceptional customer experiences, while upholding brand standards and store operations.

You will coach staff, manage SOPs and policies, oversee POS and Self-Checkout, and coordinate with teams on events like balloons, parties, and loyalty programs. This role requires at least 3+ years of retail leadership, ability to work nights and weekends, and a focus on safety,

Qualifications

• 3+ years retail leadership experience.
• Strong customer service orientation.
• Ability to lead a team and drive KPIs.

Responsibilities

• Assist Store Manager in leading SOPs and company programs to ensure legal and policy compliance.
• Execute store policies, maintain conditions and deliver results.
• Coach and develop team to improve customer experience and selling behaviors.

Skills

Retail leadership

POS systems

Self-Checkout

Tools

POS systems

Self-Checkout

Job description

The Michaels Companies Inc. in San Jose, CA is seeking a Sales Manager to lead a high-performing store team, drive sales and ensure exceptional customer experiences, while upholding brand standards and store operations.

You will coach staff, manage SOPs and policies, oversee POS and Self-Checkout, and coordinate with teams on events like balloons, parties, and loyalty programs. This role requires at least 3+ years of retail leadership, ability to work nights and weekends, and a focus on safety,