Retail Sales Leader — Elevate Customer Experience

Michaels Stores; Ankeny (IA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Employee discounts

401(k) with employer match

Medical, dental, and vision coverage

Job summary

The Michaels Companies, Inc. is seeking a Sales Manager in the Des Moines–Ankeny, IA area to drive a high-performing selling culture. You will oversee front-end and service operations, coach teams, and ensure brand standards and operational excellence to meet store KPIs.

Responsibilities include POS and Self-Checkout excellence, customer-centric coaching, and omni-channel execution to support BOPIS and delivery services. Nights, weekends, and early mornings are required.

Qualifications

• 3+ years retail leadership experience.

Responsibilities

• Lead and manage adherence to SOPs and company programs.
• Coach and develop team to drive selling behaviors and customer satisfaction.
• Provide MOD coverage and maintain store leadership and operations.

Skills

Retail leadership

Customer experience coaching

Team coaching

Sales optimization

Tools

POS systems

Self-Checkout systems

Job description

The Michaels Companies, Inc. is seeking a Sales Manager in the Des Moines–Ankeny, IA area to drive a high-performing selling culture. You will oversee front-end and service operations, coach teams, and ensure brand standards and operational excellence to meet store KPIs.

Responsibilities include POS and Self-Checkout excellence, customer-centric coaching, and omni-channel execution to support BOPIS and delivery services. Nights, weekends, and early mornings are required.