Retail Sales Manager — Customer Experience & Ops

Michaels; Houston (TX); Hybrid; USD 60,000 - 90,000; Full time

Job summary

The Michaels Companies is seeking a Sales Manager for our Willowbrook, TX store to lead a high-performing selling culture and drive strong sales and customer engagement. You will oversee front-end and service operations, model selling behaviors, and ensure execution of brand standards and SOPs.

The role requires 3+ years of retail leadership experience, with emphasis on exceptional customer service, team coaching, and operational excellence in a fast-paced environment.

Qualifications

• 3+ years retail leadership experience.

Responsibilities

• Assist Store Manager in leading and managing adherence to SOPs and Company programs.
• Ensure execution of Company policies and standards; hold team accountable for store conditions and results.
• Model and coach Customer Experience and ART of Selling behaviors to drive conversion and satisfaction.
• Provide Manager-on-Duty coverage; maintain floor leadership and service standards.

Job description

The Michaels Companies is seeking a Sales Manager for our Willowbrook, TX store to lead a high-performing selling culture and drive strong sales and customer engagement. You will oversee front-end and service operations, model selling behaviors, and ensure execution of brand standards and SOPs.

The role requires 3+ years of retail leadership experience, with emphasis on exceptional customer service, team coaching, and operational excellence in a fast-paced environment.