Retail Sales Manager — Elevate Customer Experience & Ops

michaels; Shenandoah (TX); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Employee discounts

401(k) with employer match

Tuition assistance

Job summary

The Michaels Companies Inc. store in The Woodlands, TX is seeking a Sales Manager to lead front-end and service operations, driving strong sales and an engaging customer experience. You will coach the team, uphold brand standards, and ensure efficient day-to-day execution.

Responsibilities include leading SOPs, enforcing policies, coaching staff, and managing omni-channel services such as BOPIS and delivery to maximize store performance.

Qualifications

• 3+ years retail leadership experience.

Responsibilities

• Assist Store Manager in leading SOPs and Company programs to ensure legal compliance.
• Ensure execution of Company policies and standards and hold team accountable for store results.
• Model and coach customer experience and selling behaviours to drive conversion and satisfaction.
• Provide Manager-on-Duty coverage, maintaining floor leadership and service standards.

Skills

Retail leadership

Customer service

Team coaching

Tools

POS systems

Job description

The Michaels Companies Inc. store in The Woodlands, TX is seeking a Sales Manager to lead front-end and service operations, driving strong sales and an engaging customer experience. You will coach the team, uphold brand standards, and ensure efficient day-to-day execution.

Responsibilities include leading SOPs, enforcing policies, coaching staff, and managing omni-channel services such as BOPIS and delivery to maximize store performance.