Retail Sales Leader — Customer Experience & Growth

Michaels Stores; Wichita Falls (TX); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

401(k) with employer match

Medical, dental, and vision coverage

Employee discounts

Tuition assistance

Adoption assistance

Flexible spending accounts

Job summary

The Michaels Stores in Wichita Falls, TX seeks a Sales Manager to lead a high-performing selling culture, drive sales, and deliver an engaging customer experience across front-end and service operations. You will coach team members, ensure SOP compliance, manage POS and Self-Checkout, and support omni-channel initiatives like BOPIS and Same Day Delivery.

This role demands 3+ years in retail leadership, a focus on KPI achievement, asset protection, and partnership with store leadership to elevate

Qualifications

• 3+ years retail leadership experience.
• Experience coaching teams to achieve customer-focused KPIs.
• Strong knowledge of store operations and SOP adherence.

Responsibilities

• Lead and champion a high-performing selling culture across the store.
• Drive sales and service KPIs through coaching and day-to-day execution.
• Oversee front-end, service operations, and omni-channel order fulfillment (BOPIS/Same Day Delivery).
• Provide MOD coverage and manage customer experience.

Skills

Customer service leadership

Retail operations

POS systems

Team coaching

Job description

The Michaels Stores in Wichita Falls, TX seeks a Sales Manager to lead a high-performing selling culture, drive sales, and deliver an engaging customer experience across front-end and service operations. You will coach team members, ensure SOP compliance, manage POS and Self-Checkout, and support omni-channel initiatives like BOPIS and Same Day Delivery.

This role demands 3+ years in retail leadership, a focus on KPI achievement, asset protection, and partnership with store leadership to elevate